Payment: A full payment is required to secure the booking. 15% VAT included in rates.
Cancelation policy: If cancelled up to 31 days before date of arrival, no fee will be charged. If cancelled later or in case of no-show, the total price of the reservation will be charged.
A 100% deposit will be charged in order to confirm any booking. We do not take any responsibility for possible currency conversion costs.
Children policy: Children from 8 years old are welcome, and are charged full rate. There is no capacity for extra beds in the room.
Pets: Pets are not allowed.
All guests undertake all activities at their own risk. The management accepts no responsibility for any loss or injury whatsoever sustained whilst staying at Shiraz Estate Guest House. Guests with children must look after their kids, as the pool-area is not enclosed and therefore we will not be held responsible for any injuries or deaths.
Due to the sensitive nature of the location, respect for wildlife and fellow guests is paramount.
No undue noise after 11:00 pm please. Strictly no loud music to be played.
No fires to be lit in any location without the express knowledge of the management.
No Smoking in any of the rooms.
Management will deal with discrimination against any guest in an unfair manner.
All breakages and damage to property will be charged in full to the client.
Your host is Miss. Kristine Fuller-Gee who can be contacted at any time between 07:30am to 21:00pm +27 079 8052 881.
We respect the opinion of each and every guest that stays with us Shiraz Estate Guest House and as such we can only address items that are incorrect or out of place when these are brought to our attention. Should there be any shortcoming to ensuring that your stay with us at Shiraz Estate Guest House is comfortable, please don’t hesitate to call on our host for resolution.
Loss of any Key(s) will be charged for the change of locks if necessary.
The rooms are to be vacated by not later than 10:00 am on the day of departure and the room keys are to be handed in at reception. A levy of R1500 will be charged for the replacement of the room keys should they be misplaced or removed from the premises after departure.
The facilities such as the sun lounges and swimming pool are for the use of all our valued guests as such we request that the noise level is to be kept down after 11:00 pm in the evening.
Laundry Service is charged at R75.00 per load (not ironing), and ironing on request at R10.00 a piece. We can’t be held liable for any damage to your belongings.
In the ever-changing world in which we live, it is necessary to enforce stricter measures. For this reason only our guests are permitted in the accommodation areas. Our hosts have been instructed to enforce this rule. Any additional persons staying on the premise for the night will be charged accordingly. The proprietor of the Shiraz Estate Guest House reserve right of admission. For security measure, keep all doors locked for your own safety.
We advise you to remove all goods from your vehicle as we can’t be held liable for any damages or stolen goods.
Please be informed of all fire exits and fire extinguishers in case of any threats.
All drinking and eating in the pool is forbidden.
You must inform your host if you have any serious medical conditions in case of emergency.
We wish you a pleasant stay at Shiraz Estate Guest House!
LEGAL DISCLAIMER
All the information appearing on this web site is provided without a representation or warranty whatsoever, whether expressed or implied and no liability pertaining thereto will attach to Shiraz Estate Guest House.
All information regarding the products and services including information in respect of the terms and conditions or any other matters is subject to change without notice. Shiraz Estate accepts no liability whatsoever for any loss whether direct, indirect or consequential arising from information provided on this web site or any actions and/or transactions resulting there from.
The terms and conditions pertaining to any product or services appearing on this web site shall be governed and interpreted in accordance with the laws of the Republic of South Africa and application for any of the products or services offered on this web site will constitute your consent and submission to the jurisdiction of the South African courts regarding all proceedings, transactions, applications or the like instituted by either party against the other, arising from any of the terms and conditions pertaining to such products or services.
BY REGISTERING ON THIS WEB SITE AND/OR APPLYING FOR ANY PRODUCTS OR SERVICES OFFERED ON THIS WEB SITE, YOU ARE DEEMED TO HAVE AGREED TO THIS DISCLAIMER.
PRIVACY POLICY
Shiraz Estate and its employees are committed to protecting your privacy. We recognise our obligation to respect and protect the confidentiality of your personal, business and financial information.
